FAQs

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

  • European Union and Switzerland: 8–10 business days.

  • United Kingdom: 6–10 business days.

  • South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Origaenova offer free shipping?

Yes. Origaenova provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier’s system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@origaenova.com.

4. Which payment methods do you accept?

Depending on your country, device, and the payment options available during checkout, Origaenova may accept:

  • Visa.

  • Mastercard.

  • American Express.

  • PayPal.

  • Apple Pay.

  • Google Pay.

  • Shop Pay.

  • Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Origaenova does not directly store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, packaging, or shipment.

Please contact us as soon as possible at contact@origaenova.com and include your order number and the requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has started.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested in accordance with our Return & Refund Policy.

6. What is your return policy?

Origaenova offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your home organizer, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned products should generally be unused, unassembled where applicable, undamaged, clean, free from stains or signs of use, and in their original condition, with any original labels, accessories, components, and packaging included where applicable.

7. How do I request a return?

You may submit a return request through your customer account, where this option is available, or by contacting the Origaenova customer support team.

Please email contact@origaenova.com and provide:

  • Your full name.

  • Your order number.

  • The home organizer or products you wish to return.

  • The reason for your return.

  • Photographs where the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to our business address unless you have received clear return authorisation and instructions from Origaenova.

8. Do European Union customers have a right of withdrawal?

Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.

The withdrawal period generally begins on the day you, or a person nominated by you other than the carrier, receives the order.

This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.

Legal exceptions may apply to certain products depending on their nature and applicable law.

9. How can I exercise my right of withdrawal?

Where available, you may submit an electronic withdrawal request through your customer account or order details page.

You may also exercise your withdrawal right by emailing contact@origaenova.com with:

  • Your full name.

  • Your order number.

  • The email address used for the order.

  • The home organizer or products included in the withdrawal.

  • A clear statement confirming that you wish to withdraw from the purchase.

10. When will I receive my refund?

After your returned product has been received and inspected, Origaenova will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy and applicable consumer laws.

Eligible refunds under our voluntary return policy are generally processed within 5–10 business days after the returned product has been received and inspected.

Although we may process the refund promptly, your bank, card issuer, or payment provider may require additional business days to display the funds in your account.

11. What should I do if my home organizer arrives damaged, defective, or incorrect?

If your order arrives damaged, contains a manufacturing defect, is incomplete, or includes the wrong product, please contact Origaenova as soon as reasonably possible, preferably within 7 days of delivery.

Please email contact@origaenova.com and include:

  • Your full name.

  • Your order number.

  • A clear description of the problem.

  • Photographs showing the complete product.

  • Close-up photographs clearly showing the affected area.

  • Photographs of the packaging or shipping label where relevant.

Depending on the circumstances, product availability, and applicable law, Origaenova may offer:

  • A replacement product.

  • A partial refund.

  • A full refund.

  • Store credit.

  • A replacement component where appropriate.

  • Another fair and suitable solution.

12. Do you offer direct exchanges?

Origaenova does not currently offer direct exchanges.

If you need a different size, colour, design, configuration, or home organizer style, you may return the eligible original product for a refund and place a new order for your preferred item.

This process helps ensure that the product you prefer can be ordered and dispatched without waiting for the original return to be completed.

13. Which products may not be eligible for return?

Certain products may be excluded from returns where permitted by applicable law, including:

  • Personalised, customised, or made-to-order products.

  • Products that have been assembled, installed, modified, or altered where this affects their resale condition.

  • Products that have been used, damaged, stained, heavily soiled, or otherwise changed after delivery.

  • Products returned without required components, accessories, parts, labels, or packaging where their absence affects resale value.

  • Final-sale products where the exclusion is clearly stated and legally permitted.

Statutory rights relating to defective, damaged, incorrect, or non-conforming products are not affected.

Please review our Return & Refund Policy for complete information about return eligibility and legal exceptions.

14. Does Origaenova provide a warranty?

Yes. Eligible home organizers purchased directly from Origaenova are covered by a 30-day quality assurance warranty beginning on the delivery date.

The warranty covers manufacturing-related defects such as:

  • Broken or defective components caused by manufacturing.

  • Defective hinges, handles, clips, clasps, zippers, drawers, rails, lids, or other functional parts.

  • Material defects affecting the product's appearance, structure, durability, stability, or intended function.

  • Defective shelves, dividers, compartments, hooks, holders, frames, supports, or adjustable components.

  • Manufacturing issues affecting stitching, seams, edges, finishes, coatings, or other design details.

  • Products that arrive with production-related damage.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper assembly, incorrect installation, exceeding the recommended capacity, alterations, or damage caused by external factors.

15. How do I submit a warranty claim?

To submit a warranty claim, contact contact@origaenova.com within the applicable 30-day warranty period.

Please provide your order number, the name or description of the affected home organizer, a detailed explanation of the issue, and clear photographs showing the complete product and the affected area.

We may also request photographs of the packaging, product label, assembly components, or additional details where reasonably necessary.

Warranty claims are generally reviewed within 3–5 business days after all requested information has been received.

16. How do I choose the right home organizer?

Before placing your order, carefully review the dimensions, capacity, materials, configuration, and product specifications shown on the relevant product page.

We recommend measuring the available space where you intend to use the organizer before ordering.

Consider:

  • Available width.

  • Available height.

  • Available depth.

  • Storage capacity.

  • Number of compartments or drawers.

  • Intended items to be stored.

  • Surface or installation requirements.

  • Weight capacity where provided.

Product dimensions may have a small measurement variation due to manual measurement or manufacturing tolerances.

17. What materials are Origaenova home organizers made from?

Materials vary depending on the product design.

Origaenova home organizers may include materials such as:

  • Plastic.

  • Fabric.

  • Wood.

  • Metal.

  • Stainless steel.

  • Acrylic.

  • Glass.

  • Non-woven fabric.

  • Polyester.

  • Leather-style or synthetic materials.

  • Other material combinations.

Please review the Material or Product Details section on the individual product page for the specific material composition of the home organizer you are considering.

18. Can I use Origaenova organizers in different rooms?

Yes. Many of our home organization products can be used in different areas depending on their design and intended purpose.

Our collection may include organizers suitable for:

  • Bedrooms.

  • Wardrobes and closets.

  • Bathrooms.

  • Kitchens.

  • Living rooms.

  • Home offices.

  • Entryways.

  • Laundry areas.

  • Drawers and cabinets.

  • Other household storage spaces.

Always review the individual product specifications to determine the appropriate use and installation requirements.

19. How should I clean my home organizer?

Cleaning requirements depend on the material and design of each product.

General care recommendations include:

  • Use a soft, dry or slightly damp cloth where appropriate.

  • Use mild cleaning products suitable for the specific material.

  • Avoid abrasive cleaners and harsh chemicals.

  • Do not use excessive water on materials that are not water-resistant.

  • Dry surfaces thoroughly after cleaning where necessary.

  • Follow any product-specific cleaning instructions provided with your purchase.

Incorrect cleaning methods may damage certain materials, finishes, coatings, or decorative surfaces.

20. Can I exceed the recommended storage capacity?

No. We recommend staying within the storage or weight capacity stated on the individual product page or supplied product instructions.

Exceeding the recommended capacity may cause deformation, breakage, instability, or damage to the organizer and may affect warranty eligibility.

Where no specific weight capacity is stated, use reasonable care and avoid placing unusually heavy items in lightweight organizers.

21. Do home organizers require assembly?

Some Origaenova products may require partial or complete assembly, while others may arrive ready to use.

If assembly is required, follow the instructions supplied with the product and ensure that all components are properly connected before use.

Do not force components together or modify parts unless specifically instructed.

22. Where does Origaenova ship?

Origaenova currently ships to many European countries and selected international destinations, including Switzerland, the United Kingdom, and South Africa.

The available shipping destinations and delivery options will be displayed during checkout.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are determined by local authorities and remain the customer's responsibility.

Origaenova does not control these charges and cannot reliably predict their amount.

24. What happens if my order is delivered in separate parcels?

An order containing multiple products may occasionally be divided into separate shipments because of warehouse availability, package size, product location, or logistical requirements.

Separate parcels may have different tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees solely because Origaenova divides your order into multiple shipments.

25. What should I do if my refund is delayed?

After Origaenova processes a refund, your bank, card issuer, or payment provider may need several business days to post the funds to your account.

If the expected processing period has passed and the refund is still not visible, please contact your bank or payment provider first.

If they cannot locate the refund, contact us at contact@origaenova.com and provide your order number so that we can review the transaction.

26. How can I contact Origaenova customer support?

Our customer support team can assist with orders, product information, dimensions, materials, payments, shipping, tracking, returns, refunds, damaged products, and warranty claims.

Store: Origaenova
Address: Via Galleani 14, 20078 San Colombano Al Lambro, Milano, Italy
Email: contact@origaenova.com
Phone: +39 3369270227
Business Owner: Luigi Piscopo

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.