Warranty Policy

1. Warranty Coverage

Eligible home organizers purchased directly from Origaenova are covered by a 30-day quality assurance warranty, beginning on the date the order is delivered.

This warranty applies to manufacturing-related faults, including:

  • Production defects or manufacturing faults.

  • Broken, loose, incomplete, or defective components caused by manufacturing.

  • Defective hinges, handles, clasps, fasteners, clips, zippers, drawers, rails, lids, or other functional components under normal use.

  • Material defects that significantly affect the product's appearance, structure, durability, stability, or intended function.

  • Defective compartments, dividers, shelves, hooks, holders, frames, supports, or adjustable components.

  • Manufacturing issues affecting stitching, seams, edges, finishes, coatings, decorative details, or other design elements.

  • Parts or components that arrive damaged or fail because of a manufacturing defect.

  • Products that arrive with damage caused during the manufacturing or production process.

2. Items Not Covered by the Warranty

The Origaenova warranty does not cover damage, deterioration, or changes resulting from:

  • Normal wear and tear caused by regular use.

  • Incorrect assembly, installation, handling, cleaning, or maintenance.

  • Damage caused by exceeding the product's recommended capacity or intended use.

  • Accidents, misuse, excessive force, rough handling, or unsuitable storage.

  • Damage caused by sharp objects, pets, moisture, heat, chemicals, cleaning products, or other external factors.

  • Repairs, alterations, modifications, cutting, drilling, or other changes completed after delivery.

  • Incorrect placement, improper installation, or use on an unsuitable surface.

  • Natural differences in material texture, colour, grain, finish, print placement, or appearance between production batches.

  • Loss, theft, deliberate damage, misuse, neglect, or improper handling.

  • Scratches, dents, stains, discoloration, or surface damage caused by normal household use or external factors.

  • Minor imperfections that do not affect the product's structure, safety, durability, or intended function.

3. How to Make a Warranty Claim

If you believe that your home organizer contains a manufacturing defect, please contact Origaenova customer support within the applicable 30-day warranty period.

To help us review your claim efficiently, please provide:

  • Your full name.

  • Your order number.

  • The name or description of the affected home organizer.

  • A clear explanation of the problem.

  • Photographs showing the complete product.

  • Close-up photographs or videos clearly showing the affected area.

  • Photographs of any relevant packaging where reasonably requested.

  • Any additional information reasonably required by our customer support team.

Warranty claims may be delayed if the information, photographs, or videos provided are incomplete, unclear, or do not adequately show the reported issue.

Please contact us at contact@origaenova.com to submit your warranty claim.

4. Warranty Review and Available Solutions

After reviewing your warranty claim, Origaenova may offer one of the following solutions depending on the nature of the defect, the available evidence, product availability, and applicable law:

  • A replacement product.

  • A partial refund.

  • A full refund.

  • Store credit for a future purchase.

  • A replacement component where appropriate.

  • Another fair and appropriate solution based on the circumstances.

The final solution will be determined after the warranty claim and supporting evidence have been carefully assessed.

Where a replacement is approved but the original style, size, colour, or design is unavailable, Origaenova may offer an alternative product of similar value, store credit, or a refund.

Any replacement product supplied under this warranty may be subject to the remaining portion of the original warranty period or any additional period required by applicable law.

5. Warranty Assessment Time

Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, videos, and supporting details have been received.

More complex cases may require additional review time, particularly where further information, inspection, supplier confirmation, manufacturing verification, or shipping-provider information is required.

Once a decision has been made, Origaenova will send the outcome and any relevant instructions to the email address associated with your order.

Any refund approved under this warranty will normally be returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible home organizers purchased directly through the official Origaenova website.

Valid proof of purchase, such as an order confirmation, receipt, or order number, may be required before a warranty claim can be processed.

The warranty is non-transferable and does not apply to products purchased through unauthorised sellers, resale platforms, second-hand sellers, or third-party marketplaces.

Origaenova may request that the affected product be returned for inspection before approving a replacement, refund, or store credit.

Please do not return a product unless you have first received written return instructions from our customer support team.

Products returned without prior instructions may be delayed, refused, or returned to the sender.

Where a return is required because of a confirmed manufacturing defect, Origaenova may cover reasonable return shipping costs where required by applicable law or where agreed by our customer support team.

To the maximum extent permitted by applicable law, this commercial warranty is limited to the solutions described in this policy and does not cover indirect, incidental, special, or consequential losses.

7. Product Care Recommendations

To help preserve the appearance, functionality, durability, and overall condition of your Origaenova home organizers, we recommend following these care practices:

  • Read and follow any care, assembly, or usage instructions provided with the product.

  • Clean surfaces regularly using a soft, dry, or slightly damp cloth where appropriate.

  • Use mild cleaning products suitable for the specific material.

  • Avoid bleach, harsh chemicals, abrasive cleaners, and strong solvents unless specifically permitted by the product instructions.

  • Do not place products near excessive heat or open flames unless they are specifically designed for such environments.

  • Keep products away from prolonged exposure to excessive moisture where applicable.

  • Do not exceed the recommended weight or storage capacity.

  • Distribute stored items evenly to help maintain stability.

  • Assemble products according to the provided instructions.

  • Ensure screws, connectors, hinges, handles, and other components are properly secured where applicable.

  • Place organizers on stable, suitable surfaces.

  • Avoid dragging heavy organizers across floors or other surfaces where this may cause damage.

  • Handle drawers, doors, lids, handles, and adjustable components carefully.

  • Keep products away from sharp objects that may scratch, puncture, or damage their surfaces.

  • Store unused organizers in a clean, dry environment.

  • Follow any product-specific maintenance instructions supplied with your purchase.

8. Inspection and Product Condition

Customers should inspect their home organizer after delivery and before extensive use or assembly.

If the product arrives visibly damaged, incomplete, or with missing components, please contact Origaenova customer support as soon as reasonably possible and provide photographs of the product and packaging where applicable.

A product inspection or packaging-related requirement does not automatically remove your legal rights where a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the purchase agreement.

Any inspection-related requirement will only be applied where legally permitted and where the relevant product conditions have been clearly communicated.

9. Statutory Consumer Rights

This 30-day quality assurance warranty is a voluntary commercial warranty provided by Origaenova.

It does not exclude, restrict, replace, or reduce any mandatory consumer rights available under Italian or European Union law.

Customers may have additional legal remedies where a product is faulty, damaged, incorrectly supplied, or not in conformity with the purchase agreement.

Mandatory legal protections may continue beyond the 30-day commercial warranty period.

If any provision of this Warranty Policy conflicts with a mandatory legal requirement, the applicable legal requirement will take priority.

10. Changes to This Warranty Policy

Origaenova may update this Warranty Policy from time to time to reflect changes in our products, business procedures, customer service practices, or legal requirements.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

The warranty terms applicable to an eligible purchase will generally be those available when the order was placed, unless applicable law requires otherwise.

11. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact Origaenova using the details below:

Store: Origaenova
Address: Via Galleani 14, 20078 San Colombano Al Lambro, Milano, Italy
Email: contact@origaenova.com
Phone: +39 3369270227
Business Owner: Luigi Piscopo

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.